Carvills Furnishings Privacy Policy 

Carvills Furnishings Ltd

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At Carvills Furnishings, we are deeply committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, store, and share your data, in full compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

We value your trust and ensure that all information collected and used is appropriate for our business purposes and never constitutes an invasion of your privacy.

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Our contact details:

Carvills Furnishings 

112/114 High Street
Uckfield
East Sussex
TN22 1PX

Telephone: 01825 763456
Email: sales@carvills.com

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Last updated: July 8, 2025

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In order to process your orders, respond to your enquiries, and provide excellent customer service, we need to collect certain personal information from you. This typically includes:

• Contact Information: Your name, billing address, delivery address, contact telephone numbers, and email address.

• Order Information: Details related to products you have purchased or services we have provided.

• Transaction Data: Information related to monetary transactions, which we are legally required to retain for a prescribed period.

We use the information we collect for the following primary purposes:

• Order Fulfilment: To process and deliver your furniture orders and manage your enquiries effectively.

• Customer Service: To contact you regarding your orders, respond to your queries, and provide ongoing support for products or services we have supplied.

• Legal Compliance: To meet our statutory obligations, particularly concerning financial record-keeping and reporting as a Limited Company registered in England.

We will never sell or rent your personal details to any third party. However, at times, it is necessary to share elements of your personal information with trusted third parties for specific, legitimate reasons:

• Internal Team: Members of the Carvills Furnishings team require access to your details to process your orders and manage your account.

• Suppliers and Delivery Companies: To facilitate the supply and delivery of goods directly to you, we may share relevant contact and delivery information with our suppliers and chosen delivery partners.

• Professional Advisors: As a Limited Company, we are legally bound to complete an annual report on our accounts. Our independent accountants perform this service and may access our database of transactions for auditing and reporting purposes.

• Statutory Organisations: We are legally obliged to share data with regulatory bodies such as HM Revenue & Customs (HMRC) when required by law.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For instance, we are legally bound to retain data on monetary transactions for a period of seven years. After this period, your data will be securely disposed of or anonymised.

You have significant rights regarding your personal data under the UK GDPR. We are committed to upholding these rights:

• Right to Information and Access: You are entirely within your rights to request information as to how we obtain and use your information, and to request a copy of the personal information that we hold about you.

• Right to Rectification: If you believe that any information we hold about you is incorrect or incomplete, please inform us so that we can promptly update your account and records.

• Right to Erasure (Right to be Forgotten): You can request that we erase any personal information that we hold about you. We will always do our best to comply with such a request, subject to any legal obligations we may have to retain certain details (e.g., financial transactions stipulated by regulatory bodies).

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below/above.

Our website may include links to and from websites operated and managed by third parties. Please be aware that while we may use such links, this does not mean that we agree with or endorse the content, privacy practices, or policies of those websites. If you visit these third-party websites, you do so entirely at your own risk. We encourage you to review the privacy policies of any third-party sites you visit.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

This website, www.carvills.co.uk, is created on the Wix Studio platform and hosted by Wix. This means that your information, including both Personal and Non-Personal Information collected via the Site, is processed and stored through Wix’s data storage, databases, and general Wix applications. Wix operates a global infrastructure, utilizing a combination of its own data centers and leading cloud service providers, including Google Cloud (often referred to as "Google Global" infrastructure) and Amazon Web Services (AWS). This multi-cloud approach helps ensure robust performance, reliability, and security for our website and your data.

Wix's Use of Cookies and Tracking Technologies:

As a platform provider, Wix employs various types of cookies and similar technologies on sites built using its services, including this one. These cookies serve several purposes:

1. Essential/Strictly Necessary Cookies: These are vital for the basic functionality of the website, enabling features like security, session management, and ensuring the platform operates correctly. They do not collect personal information for tracking or marketing.

2. Functional Cookies: These enhance user experience by remembering preferences (e.g., language settings) or enabling specific features.

3. Analytics and Performance Cookies: Wix uses these to monitor and analyze the performance, operation, and effectiveness of its platform and our website. This includes tracking anonymous usage data, such as page views, time spent on pages, and general site navigation patterns. This information helps us understand how users interact with our site and allows us to improve its design and content. While this data is largely non-personal, it contributes to aggregated statistical insights.

4. Third-Party Analytics: Our website may also integrate or utilize features that employ third-party analytics tools (e.g., Google Analytics). These tools, either directly through Wix integrations or implemented by us, may set their own cookies and collect information about your Browse activity on our site. This data is generally used to generate reports on website traffic and user engagement. Such third-party services operate under their own privacy policies.

Your Control Over Cookies:

When you first access our Site, our interactive 'pop-up' cookie banner provides you with the ability to accept, tailor, or decline non-essential cookies. By choosing to accept, you consent to the use of such cookies as described in this Privacy Policy. If you choose to decline or tailor your preferences, certain non-essential functionalities or analytical tracking may be limited.

Wix stores your data on secure servers behind a firewall. For a comprehensive understanding of Wix's own data handling practices, security measures, and the specific types of cookies they employ, we strongly recommend reviewing their official Wix Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

If you have any questions about these Terms, please contact us at:

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Carvills Furnishings 

112/114 High Street
Uckfield
East Sussex
TN22 1PX

Telephone: 01825 763456
Email: sales@carvills.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.