We Go Above and Beyond

Customer Care

These terms and conditions outline the rules and regulations for the use of Carvills Furnishings Ltd Website.  If you do not accept these terms and conditions, please do not use this Website.  Your continued use of this Website confirms your acceptance of these terms.


Our registered office is located at:

112-114 High Street,
Uckfield,

East Sussex

TN22 1PX
United Kingdom

 

Company reg number 465328

Incorporated under the Companies Act 1948 on 4th March 1949.

VAT Registration number 190151389

 

Shipping:

We offer Standard UK Mainland Delivery; details are as follows:

 

Delivered in 2 - 3 working days with £5.95 delivery charge, with the exception of items marked as Click & Collect only or detailed as being subject to an extra delivery charge.

 

Delivered Monday - Friday (excluding bank or public holidays).  

 

Delivery is free when you spend over £50, with the exception of items marked as Click & Collect only or detailed as being subject to an extra delivery charge.

 

British Islands, Northern Ireland: Delivery costs £12.95 and is not subject to free delivery over £50.

 

Please note that office hours are between 9am and 5pm Monday to Saturday. Orders placed after 4pm or during the weekend will be processed at the first possible opportunity on the next working day.  Please take this into consideration when counting days until delivery.

 

As with all postal services, delay can occur.  Estimated delivery times are a guideline only and we cannot guarantee deliveries will arrive within these delivery windows.

Additional Shipping information:

You will have the opportunity to leave delivery instructions at the checkout.  Please ensure you have left any necessary details.

 

Unless instructed otherwise our couriers may accept signatures from any person at the delivery address. Our couriers have no way of distinguishing between authorised and unauthorised persons. It is the responsibility of the buyer to ensure their premises is inaccessible to anyone not authorised to accept delivery. If an item is for the attention of a specific person please state this prior to the orders dispatch. Packages may however be left with a neighbour for your convenience. If this is inappropriate please bring this to our attention prior to dispatch.

 

If the premises are unmanned at the point of delivery Carvills Furnishings Ltd are not responsible for losses caused by poor storage conditions, insufficient security, unauthorised access etc at the requested delivery location.

 

Packaging: 

In line with our policy to try to minimise waste we will reuse and recycle as much packaging as possible so please do not be offended if the wrapping within your parcel looks like it has been used before because it probably has!

VAT   Where applicable all prices quoted on our website are inclusive of value added tax at the rate set by the British Government.

Ordering 

Orders on the site are subject to stock availability.  Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.  

We will send you an acknowledgement email confirming receipt of your order.  This email is an order acknowledgement and does not mean that we accept your order.  We may reject your order if the goods are out of stock or unavailable, we cannot authorise your payment or there has been a mistake on pricing or description of the goods.  If the goods are not available, you will be notified by email and the item will be refunded.

A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. 

 A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched. 

Returns: 

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 14 days from the date you purchased it.  This does not affect your statutory rights.  Please either contact us on 01825 763456 or email sales@carvills.co.uk to obtain a Returns Number.  Ensure you clearly label your parcel including the Returns Number and advise us that you are planning to return an item.

Please allow up to 2 weeks once you have sent your parcel for the refund to be credited.

Return to:

Carvills Furnishings Ltd

112-114 High Street

Uckfield

East Sussex

TN22 1PX

 

We are unable to supply a free return option, unless goods are defective, or we have made an error in dispatch.

 

Exchanges & Faulty Goods:

We are happy to exchange any item. Please contact us by email at sales@carvills.com or by phone 01825 763456 and explain the nature of the problem. 

On receipt of the unwanted item, we will send a replacement out, subject to availability. If the item was incorrectly dispatched by us, we will cover all transit costs, this also applies to the replacement of faulty goods. 

 

Payment System:

All payments made to Carvills Furnishings Ltd online are taken and managed via a secure encrypted payment gateway by Wix.com we DO NOT hold payment details of any customer in our database.

Click & Collect:

Our Click & Collect service offers all the benefits of shopping online combined with our outstanding retail experience in our shop. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

How it works

ADD YOUR ITEMS TO YOUR BASKET

Find the products you would like to purchase and add them to your basket, as you usually would.

CHECKOUT USING CLICK & COLLECT

If it makes life easier when you call to collect your purchases you are very welcome to park behind the shop ( accessed by the road between Carvills and the HSBC) that way we can help you to your vehicle with any large or awkward purchases.

Collections will be made from our Uckfield High St address:

Carvills Furnishings Ltd

112-114 High Street

Uckfield

East Sussex

TN22 1PX

Terms & Conditions

We accept the following:

- Credit / Debit Cards
- PAYPAL
- Offline Payments

- POS

Payment Methods

Carvills take the privacy of our customers very seriously, as part of our commitment to this we ensure that all the information that we collect and use is appropriate and in no way constitutes an invasion of your privacy. Please see our privacy policy for this information in full.

Links to third party websites:

Please be aware that whilst we may use links to and from websites operated and managed by third parties on our website this does not mean that we agree with or endorse that website. If you visit these third-party websites you do so entirely at your own risk.

 

Disclaimer:

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Exclusion of Liability:

Carvills Furnishings Ltd accept no liability for any loss, damage or injury caused as a result of you using our website. We acknowledge and accept that nothing in these terms and conditions can exclude us from liability for death or personal injury caused by negligence under the law of the United Kingdom.

These terms and conditions are governed by English law and as such should a dispute arise shall be subject to the jurisdiction of the courts of England and Wales.

 

Privacy policy:

Since the inception of the Data Protection Act and subsequently the (GDPR ) General Data Protection Regulations all UK companies have been required to treat all forms of data held in relation to individuals in accordance with these two laws.

Carvills Furnishings Ltd commit to ensuring that any information passed by you to us is treated to fully comply with these laws.

In order to process our customers’ orders and enquiries we need to collect their names, addresses, contact numbers and email addresses, we do this to enable us to contact you and to process orders. We retain information regarding orders placed to allow us to better serve your needs should you have any questions or queries regarding any product that we have supplied or any service that we have carried out. We are also required by law to retain data on any monetary transaction for a prescribed period.

We will not sell or rent your details to any third party, we will however at times need to share elements of your personal details for the following reasons.

Members of the Carvills Furnishings Ltd team in order to process you orders.

Members of suppliers and delivery companies’ teams in order to supply and deliver goods.

As a Limited Company registered in England, we are legally bound to complete an annual report on our accounts which is then registered at Companies House, we contact our accountants to independently perform this for us and at this time they have access to our database of transactions.

Statutory organisations such HMRC with whom we are legally obliged to share data. 

You are entirely within your rights to request information as to how we obtain and use your information and to request a copy of the information that we hold about you.

If you feel that any information that we hold about you is incorrect please do let us know so that we can update your account.

You can request that we erase any personal information that we hold about you and we will always do our best to comply with such a request subject to having to retain any details stipulated by regulatory bodies such as financial transactions that we are legally bound to retain for seven years. 

Privacy & GDPR